Frequently Asked Questions
📦 Orders & Shipping
How long does it take to receive my magnets?
It would depend on the delivery service provider
Do you offer express shipping?
We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
Can I track my order?
Yes, we offer an array of vegetarian, vegan, and gluten-free options. If you have other dietary requirements, please inform your server, and we’ll do our best to accommodate you.
Do you ship outside of Australia?
We only deliver to Australia.
🖼️ Customization & Photos
What kind of photos work best?
Portraits, brands, and even memes and inside jokes work best!
Can I crop or edit my image before printing?
As of now there is no option to crop the image being uploaded. We are working on that!
What file format and size should I upload?
The website only accepts jpeg and png formats.
Can I order magnets with different images in one order?
Yes! Depending on the number of pieces, you can upload up to the total number of pieces so each magnet is a different photo.
🧲 Product Details
What size are the magnets?
It would depend on the delivery service provider
Are the magnets strong enough to hold paper or notes?
We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
What material are the magnets made from?
Yes, we offer an array of vegetarian, vegan, and gluten-free options. If you have other dietary requirements, please inform your server, and we’ll do our best to accommodate you.
Is the finish glossy or matte?
đź’ł Payments & Discounts
What payment methods do you accept?
It would depend on the delivery service provider
Do you offer gift cards or discount codes?
We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
đź’¬ Support & Returns
Can I change or cancel my order?
It would depend on the delivery service provider
What if my magnet arrives damaged or incorrect?
We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
How do I contact customer service?
Yes, we offer an array of vegetarian, vegan, and gluten-free options. If you have other dietary requirements, please inform your server, and we’ll do our best to accommodate you.
Have additional questions?
We’re here to help! If you couldn’t find the answer you were looking for, feel free to reach out to us directly. Send us an email with your inquiry, and our team will get back to you as soon as possible.